Return, Refund & Cancellation

Cancellations

Cancellation requests may be submitted to support@stopkick.store before the order is dispatched. Once an order has been dispatched, it cannot be cancelled and may only be handled under the Returns section below. Approved cancellations are refunded to the original payment method within 5–7 business days.

Return Eligibility

• ▸ Returns accepted within 30 days of delivery
• ▸ Items must be unworn, unwashed, and in original packaging with tags attached
• ▸ Sale items and limited-edition drops are final sale and cannot be returned (size exchanges may be available subject to stock)
• ▸ Bundle discounts: if one item from a bundle is returned, the discount will be adjusted

How To Start A Return

1. 01Email support@stopkick.store with your order number and reason for return
2. 02Our team will confirm eligibility and share the return address along with pickup instructions where available
3. 03Pack your item securely with all original tags and packaging
4. 04Once received and inspected, we'll process your refund within 5–7 business days

Refunds

• ▸ Refunds are issued to the original payment method
• ▸ Original shipping charges are non-refundable unless the return is due to our error
• ▸ You'll receive an email confirmation once your refund is processed
• ▸ Please allow 5–10 business days for the refund to reflect in your account, depending on your bank

Exchanges

Need a different size? Email us within 30 days of delivery and we'll help set up an exchange, subject to stock availability. Return shipping for exchanges is the customer's responsibility unless the item was defective or incorrectly shipped.

Damaged or Defective Items

If your order arrives damaged or defective, email us within 7 days of delivery with photos of the product and packaging. We'll arrange a free replacement or a full refund.

Contact

support@stopkick.store
Response time: within 24 hours (Mon–Sat, excluding public holidays)